To protect the security of your data, Pandle will ask you to reauthorise your Making Tax Digital (MTD) connection to your Government Gateway every 18 months. You might also need to reauthorise your MTD connection to Pandle if you:

  • De-register for VAT in the Company Settings menu

  • Update your VAT scheme

  • Change your VAT registration details

Re-authenticate Pandle for Making Tax Digital with HMRC

What if reauthorisation does not work?

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Re-authenticate Pandle for Making Tax Digital with HMRC

After you run your VAT return in Pandle, and select the 'Save & Lock' option, the option to submit your VAT return to HMRC will become available.

If you need to sign up for Making Tax Digital, or reauthorise Pandle for MTD, you’ll see an alert message.

Sign Up To MTD

Select this option if you need to register for Making Tax Digital. Click 'Sign Up To MTD' and follow HMRC’s instructions to sign up and grant permission to Pandle.

Authorise MTD

Select this option if you are already registered for Making Tax Digital, and wish to authorise Pandle to interact with HMRC on your behalf to submit your returns.

Once you click the ‘Authorise’ button, follow HMRC's on-screen instructions to grant permission to Pandle. Once complete, you can submit MTD compliant VAT returns by clicking 'Submit To HMRC'.

From here you will be prompted to enter your Government Gateway User ID and Password to complete your submission.

What if reauthorisation does not work?

Troubleshooting MTD reauthorisation issues:

  • Check that you have entered the correct Government Gateway details, including your user ID and password

  • When did you enrol for MTD with HMRC? Signing up to MTD with HMRC can take up to 72 hours, and Pandle will not be able to complete the process until you receive your confirmation email from HMRC

  • Click the Live Chat button screen to talk the Pandle support team for help#

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Setting up VAT in Pandle

Authorise Making Tax Digital for your Pandle Partner account

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