If a customer does not pay their bill, you may need to write-off a customer invoice.

Click 'Customers' in Pandle's navigation menu, and select 'Customer Invoices'.

You can search for the invoice by scrolling the list, using the search bar, or filtering your customer invoices.

Click the 'More Actions' icon next to the invoice.

Select 'Write Off To Bad Debt' from the dropdown menu.

Confirm the date you would like to use to write-off the invoice, and confirm by clicking 'Write Off Invoice', or click 'Close' to return to the Customer Invoices screen without taking any action.

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